We want you in the piece, not stuck with it. Here's exactly how that works.
If something is wrong with it
If your piece arrives damaged, misprinted, or simply isn't what you ordered, that's on us. Email us within 30 days of delivery with your order number and a photo of the issue, and we'll send a replacement or refund you in full. You won't be asked to pay return postage, and in most cases you won't need to send the piece back at all.
If it doesn't fit
Because every piece is made to order, we can't resell a returned garment — so we don't run free exchanges on sizing alone. What we do instead: contact us within 14 days of delivery and we'll offer a discounted remake in the correct size. Reading the size guide before you order is the best way to avoid this entirely, and we're happy to advise on fit before you buy.
What we can't take back
- Swim and intimates — for hygiene reasons, unless faulty.
- Worn or washed pieces — unless the fault appeared in normal wear.
- Anything past 30 days from delivery.
Cancelling an order
We can cancel and refund in full any time before your piece enters production — usually a window of a few hours. Write to us straight away and we'll do everything we can.
Refunds
Approved refunds go back to your original payment method. Your bank typically posts it within 5–10 business days of us issuing it.
Start a return
Email us through the contact page with your order number and what's wrong. A real person answers.